E-Service Delivery: A Comparative Study of SETU, Maha e-Seva Kendra and MahaOnline
Prajakta Warale* (Associate Professor, Rajgad Institute of Management Research & Development, Pune, M.H., India) and Hemlatha Diwakar (Ex-state Bank of India IT Chair Professor, National Institute of Bank Management, Pune, M.H., India) *Corresponding author's Email
Warale, Prajakta and Diwakar, Hemlatha (2019), “E-Service Delivery: A Comparative Study of SETU, Maha e-Seva Kendra and MahaOnline”, MERC Global’s International Journal of Management, Vol. 7, Issue 3, pp. 238-246.
Submitted: March 10, 2019, Revision received: April 22, 2019, Accepted: April 30, 2019
e-Governance involves the use of Information and Communications Technology (ICT) at the front end, back-end, service design, and deployment. Advancement in ICT has proved faster, reliable service delivery at the doorstep of citizens. This paper presents a comparative analysis of e-Service delivery initiative SETU, Maha e-Seva Kendra (CSC) and MahaOnline with special reference to Maharashtra (India). Finally, the paper presents a review of some noteworthy literature on e-service delivery progress across the world.
e-Services, e-Participation, e-Governance Index, Mahaonline, Digital India.
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